Need a hand?
Real people, not a chatbot. Questions about your offers, your submission, or how any of this works — ask away.
Contact details coming soon
Support channels are being set up. If you've submitted a car, reply to any SMS or email we've sent you and it will reach the team.
What we can help with
- You can’t open your offers page. The link we text you is unique to your submission. If it isn’t working or the page has expired, get in touch and we’ll sort it out.
- You need to change something you submitted. Kilometres, condition, a photo you forgot, damage you didn’t mention. Tell us before the inspection rather than after — it protects your offer.
- You want to withdraw. No obligation, no explanation needed, no fee.
- You want your data deleted. Ask and we’ll do it. See the privacy policy for what we hold and why.
- Something went wrong with a dealer. The sale itself is between you and the dealer, but we want to know if a dealer in the network hasn’t behaved properly.
Are you a dealer?
Dealer enquiries go through a separate form so they reach the right people — head to dealer enquiries rather than using the contact details above.
Looking for an answer right now?
Most questions are already answered in writing:
- Frequently asked questions
- How the process works, step by step
- How much is my car worth?
- Selling a car with finance owing
- All car selling guides
A note on how we’ll contact you
We’ll only ever text or email you about a car you’ve actually submitted. We will never ask you for a password, a bank login, a one-time banking code or a payment to release your offers — none of those are ever part of this process. If you receive a message claiming otherwise, it didn’t come from us. More on staying safe when selling a car.